Shipping policy

We know that everyone hates nasty surprises at the checkout, so we think it's important to be transparent about shipping. We aim to send out each order within 2 business days. All prices are in AUD. Please note that delivery time frames can be impacted by peak periods and delays within the Australia Post network.

 

If you're outside of Australia, please remember that all countries have different rules regarding customs, duties and taxes. Unfortunately our shipping fee does not include any duties or taxes that might be applied at the border (e.g., new tariffs affecting the US), and you may need to pay these in order to receive your item. Before ordering, we recommend contacting your local customs office to find out if this is something that might affect you.

 

AUSTRALIA (DOMESTIC ORDERS)

We provide free standard domestic shipping on Australian orders $80+ (around 3-8 business days)! For orders under $80, shipping is a flat rate of $10.

Need it faster? At the checkout, you can elect to upgrade to express shipping for only an extra $5 (around 2-4 business days).

 

NEW ZEALAND

We offer $15 AUD flat rate standard shipping to NZ (around 8-12 business days), or you can upgrade to express shipping for a flat rate $25 AUD (around 4-8 business days). For orders above $80 AUD, standard shipping is free.

 

US and CANADA

We offer $20 AUD flat rate standard shipping to the US and Canada via AusPost International Standard (tracked, around 10-15 business days). For orders above $120 AUD, shipping is free. 

 

MOST OF ASIA

We offer $20 AUD flat rate standard shipping to most Asian countries via AusPost International Standard (tracked, around 10-25 business days). For orders above $120 AUD, shipping is free.

 

REST OF ASIA

Some parts of asia are significantly more expensive to ship to (including Iraq, Israel, Pakistan, Saudi Arabia, United Arab Emirates, Uzbekistan and Kuwait). We offer $30 AUD flat rate standard shipping to these Asian countries via AusPost International Standard (tracked, around 10-25 business days). For orders above $150 AUD, shipping is free.

 

EUROPE

We offer $25 AUD flat rate standard shipping to most European countries via AusPost International Standard (tracked, around 10-25 business days). For orders above $150 AUD, shipping is free. Unfortunately, we do not ship to Ireland due to high Irish customs rejection rates without explanation and no solution identified by Australia Post.

 

SOUTH AFRICA

We offer $25 AUD flat rate standard shipping to South Africa via AusPost International Standard (tracked, around 10-25 business days). For orders above $150 AUD, shipping is free. 

 

REST OF THE WORLD

We're just starting out, so we haven't got all locations covered. If we don't currently ship to you, please send us an email at admin@thecroqi.com and we'll look into it.